Case Studies

Case Studies

RRC have delivered several courses for Manchester Metropolitan University, and have therefore built an established relationship with the university. 

Manchester Metropolitan University is a modern and diverse university, with a focus on inclusivity for all. The 600-strong estates, facilities and capital development directorate (EFCD) employs staff in a range of technical roles and there is a need to have them appropriately trained in health and safety. We have spoken exclusively to Marcelle Blinston, the quality and compliance officer for EFCD. 


What benefits have your teams received from health and safety training?

Manchester Metropolitan University is committed to achieving high standards of health and safety. Training our staff ensures the ongoing effective management of health and safety risks. The NEBOSH and IOSH courses offered by RRC provide our staff with a good understanding around health and safety at work. The courses ensure staff have a good appreciation of the legal requirements around health & safety, as well as giving them practical skills to effectively manage risks.

Have you noticed improvements within the directorate after training has taken place?

Absolutely! As a result of completing the IOSH Managing Safely course, our Facilities Duty Managers have been able to lead by example and cascade what they have learnt down to their teams. This has helped ensure there is a good understanding of health and safety at all levels within the organisation.

What has been the most popular course and why?

RRC have delivered three sessions of IOSH Managing Safely here at Manchester Metropolitan University. Feedback has been extremely positive, with all delegates achieving a 100% pass rate. We would definitely consider RRC for delivering future IOSH Working Safely sessions. 

Why did you choose RRC?

RRC offer very competitive rates and their courses are flexible, for example, you can book block courses or spread them out to one day a week over several weeks. Most importantly, the RRC trainers delivering the IOSH courses are first class. 

How have RRC helped with the process of providing HSE training?

RRC offers a wide range of health, safety and environmental courses to suit all levels and abilities which has enabled us to effectively train staff from all levels across estates and facilities. Booking courses with RRC couldn’t be simpler and we will definitely be considering them for future training requirements.  


Raising Workplace Safety Standards in Albania

Fushe-Kruja Cement Factory (part of the Seament Group of companies) were seeking to improve safety standards throughout their operation and had identified NEBOSH courses as the ideal way of educating their management and workforce about safe working practices. In September 2016 they contacted RRC to explore how this could be achieved. A plan was agreed to deliver of a series of NEBOSH Award in Health and Safety at Work (HSW) courses - for more senior site personnel to develop an understanding of fundamental health and safety concepts. The more senior Factory management were then going to undertake the NEBOSH International General Certificate (IGC).

RRC’s Steve Burke travelled to Albania to start the roll out of the training. Since 2016 Steve has visited the Factory on numerous occasions delivering NEBOSH HSW courses, and has just finished delivering a second NEBOSH IGC course to management and supervisors. The success of the Fushe-Kruja project has led to the rollout of training into other Seament Group Factories with RRC delivering NEBOSH HSW courses at Elbasan Cement Factory.

In addition to NEBOSH training; RRC have delivered a Train the Trainer course to managers who have completed the NEBOSH IGC so they can effectively rollout HSE training throughout the workforce. Having completed and been impressed by a number of RRC’s short online courses, FK Cement Factory plan to roll these out to their general workforce having had the courses translated into Albanian.

RRC tutor Steve Burke (Middle) with the first FK Cement Factory HSW Award group

As a result of the knowledge managers and supervisors have acquired through their training; the safety standards within the organisation have significantly risen on site. This has resulted in better working practices amongst their workforce and contractors. Management are now effectively enforcing that contractors adhere to safe working practices which has even prevented a near fatality. With the right knowledge in place they are now going above and beyond Albanian legislative requirements. As a direct result of undertaking a proactive approach to their training and the implementation of safe systems of work they have made since, FK Cement Factory have recently been awarded a very large contract with a multinational organisation.

Going forward FK Cement Factory are looking at enhancing the knowledge and competency of their NEBOSH IGC level qualified managers by offering them NEBOSH International Fire and Construction training.

Charles Bouri, General Manager, comments below on the reasons for choosing RRC as their training provider and the objectives behind choosing NEBOSH training at FK Cement Factory. 

“We wanted a training provider with a strong history of working with clients throughout the world and a reputation we could have confidence in, and having completed extensive research we approached RRC to support our safety training requirements. From the very beginning the team at RRC listened to us, and provided us with a number of options in line with our objectives. Their tutor Steve Burke has really gotten to know us and our operation and everyone he has trained has given fantastic feedback to management. We are also seeing a real improvement in safety standards, attitudes, and behaviours throughout the factory. One of our objectives was to gain a good reputation and be seen as one of the leading companies in Albania when it comes to health and safely management. We wanted to go above and beyond the jurisdictional requirements placed upon Albanian companies and keep our workforce safe. With RRC’s help and quality training we are gaining a competitive advantage in the marketplace and I believe our objectives are more than being met”.

RRC tutor Steve Burke (3rd from left) with FK Cement Factory managers on the first IGC course


Safety Training with RRC International is Worth its Weight in Gold

Randgold Resources Limited is one of the largest and most profitable gold mining businesses in the world. Randgold operates 5 gold mines in 3 African countries – Loulo, Gounkoto and Morila in Mali; Tongon in Côte d’Ivoire and Kibali in the DRC. In March 2016 Dr. Haladou Mahaman Manirou, Group Health and Safety Manager, contacted RRC to explore how RRC could help train their Senior Managers throughout their West African operation.

Dr. Haladou explained the drivers for the approach and the identified training need:

“In 2015, Randgold experienced its first rise in LTIFR in five years. Eager to halt and reverse the trend, we implemented a number of measures to improve our safety performance in 2016.

Safety starts at the top, therefore we decided to send 146 management staff including all heads of department and their deputies on the ‘IOSH Managing Safely’ training course, to ensure they had the knowledge and skills necessary to assess and manage the various health and safety challenges in their departments.”

RRC’s Steve Burke travelled to West and Central Africa many times over the following year delivering the IOSH Managing Safely course to Rangold’s managers at their various mines.


IOSH training was just the start and it was clear that Randgold were in need of a new Incident Root Cause Analysis (IRCA) system. Their IRCA system was a generic package and although functional, did not give them the level of detail they needed and they wanted something geared around the types of incidents and accidents that could (and do) occur in and around a mining environment. RRC set to work developing a bespoke IRCA system for Randgold tailored to their operations, along with a two day training course specifically on how to use the system.

The success of the training provided by RRC thus far has provided the opportunity to extend further in developing a continuous development programme for the safety teams.     

In October 2017, RRC will start delivering the NEBOSH International General Certificate (IGC) course in Côte d'Ivoire for health and safety personnel from across the group, followed by a number of IOSH Supervising Safely courses in both Mali and the Democratic Republic of Congo.

Whilst English is the business language used in Randgold, in West Africa the most predominantly spoken language is French. In 2017 Randgold asked RRC how we could start cascading the health and safety training to Supervisors and Team Leaders who have very little understanding of the English language.

RRC’s Tunisian office were called in to help, their trainers were experienced in delivering NEBOSH and short courses in French. Looking at Rangolds specific training need RRC were able to quickly develop a bespoke ‘Safety at Work for Supervisors’ course in French, with tutors with the necessary language skills from RRC’s UK and Tunisian Offices.

Dr. Haladou, Group Health and Safety Manager, comments below on the reasons for choosing RRC as their training provider, and also the objectives behind training for Managers and Supervisors in both English and French languages:

“Armed with this knowledge provided by the IOSH Managing Safely training we believe our managers are better equipped to embed a health and safety culture within their own teams and the wider organisation.

We believe the 58% increase in near miss reports in 2016 is an indication of improved awareness of safety risks.  We now plan to extend the training by running a similar course for team supervisors in 2017.

Managers are in the heart of our operations and we believe that leadership is the fundamental driver of health, safety and production performances.”


Consultancy Services (April 2014 – Ongoing)

The Client

International Paint Limited - A top tier COMAH site chemical manufacturer (and user) based in the North East of England.

Their Requirement

A thorough review and update of their EHS legal register and related site processes and procedures, plus auditing of legislation as part of their ISO 14001 and OHSAS 18001 certified management system.  The existing legal register was very extensive but did not clearly distinguish the relevance and criticality of the different entries.

The Solution

RRC reviewed the current EHS legal register, updated and then prioritised entries in a high-to-low format according to the potential level of risk.  Following this, we carried out audits of legislation, making suggestions where necessary and updating their EHS Legal Register to an agreed timetable.


Group Online Learning Programme (May 2015 - Present)

The Client

Unilever LATAM - The Latin American division of a global consumer products manufacturer with sites in countries from Mexico down to Argentina.

Their Requirement

RRC were approached to provide a range of options and models for training EHS site-level personnel.  Their overriding aim was to develop a standard level of knowledge in HSE management (through training) for operations in Latin America.

The Solution

Through consultation with key project stakeholders on the client side, an online learning solution was agreed.  This saw 61 individuals being enrolled in NEBOSH health & safety and environmental certificate level programmes, with examinations being arranged throughout the region.  RRC provided webinar training for participants at the start of the programme to set the scene, ongoing learner support and frequent reporting on the groups’ progress. The initial wave of learners are all expected to complete by late 2016 when further groups are expected to join the programme.



As part of their oil and gas services, Shlumberger Overseas provide frequent standard compliance training to all employees working on their oil and gas installations.  The training required for this included H2S Awareness, Basic Fire Fighting, First Aid and Confined Space Entry.

RRC have provided training for over 250 employees from all levels of the organisation over the last 2-3 years.


Mr. Salah Aldeen, Safety Manager

“The oil and gas industry has a very strict working environment that requires all workers (including management) to be trained in how to act in the face of danger.  RRC have trained all our employees and contractors working in Bahrain over the last 2-3 years to ensure legal compliance and prove assurance to our stakeholders that Shlumberger Overseas are competent to work safely in oil and gas installations.”


Oman Oil Refineries and Petroleum Industries Company - Oman

ORPIC conduct a complete turnaround every 2 years of the oil refinery they operate in Sohar, Oman.  This high-cost, large maintenance project includes opening vessels, replacing equipment, repairing pipelines and carrying out high-risk tasks.  Such a large project involves thousands of workers and it is essential that all activities are conducted precisely to avoid accidents, damage and delays.

RRC was contracted in 2009 and 2013 to safely manage the project.  We employed our HSE practitioners to provide field management for all high-risk activities, starting with the planning phase and moving onto project execution and starting up the plant to produce oil.  We trained thousands of contractors to work safely in the plant during the shutdown period.


Mr. Juma AlMukhaini, HSE Specialist at ORPIC

“RRC practitioners have helped us to reduce costs tremendously and save lives that could have otherwise been lost due to the high risk of the activities being carried out.  ORPIC HSE needed help to ensure all of our contractors’ work was controlled and monitored.  Such success in this project would not have been realized without the help of RRC.”


Kingdom of Saudi Arabia

In 2015, RRC trained over 80 Saudi Electric employees, including Line Managers, Engineers, HSE Specialists and trainees, for the NEBOSH International General Certificate and NEBOSH Award in Health and Safety.  RRC have delivered the Award course in English and Arabic at various venues including Bahrain, Dubai and London.


Mr. Rashid Alrashid, specialist in HSE Training, Saudi Electric

“We chose RRC over other providers because RRC give us the best results in terms of quality training and integrity.  They provide the best training material and tuition that is available worldwide.”

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