CQI Certificate in Quality Management

The CQI Certificate in Quality Management course is split into five units of study, each of which is assessed separately. The Units are benchmarked against the CQI’s Body of Quality Knowledge and this unitised approach allows learners to use units that they have completed towards future qualifications that they may need as their role and responsibilities change.

• U301 - PEOPLE IN QUALITY
• Principles of Leadership and Motivation
• Group Dynamics
• Influence of the Quality Gurus on Work Organisation
• Organisational Support for Team Activities
• Communication
• U302 - MANAGEMENT SYSTEM MODELS
• Management System Models and Standards
• Standards
• Other Applications for Standards and Conformity Assessment
• Integrated Management Systems 
• U303 - MONITORING AND MEASURING FOR QUALITY
• Fundamental Principles
• Criteria for Selection
• Types of Data Collection
• Tools for Data Collection 
• U304 - QUALITY MANAGEMENT
• Understanding Quality
• The Evolution of Quality
• Key Components of Quality Management
• Principles of Quality
• The PDCA Cycle
• Process Design 
• U305 - USING QUALITY TO IMPROVE BUSINESS PERFORMANCE
• Principles and Benefits
• The Problem-Solving Process

The CQI expect learners to complete the full Certificate within 2 years.

The CQI advise that learners must have achieved a pass at GCSE Maths and English (or equivalent) before commencing study.

Units 302, 303 and 305 are each assessed by a written examination. Units 301 and 304 are each assessed by a 4,000-5,000 word assignment. Learners must successfully complete all 5 units before they are awarded the CQI Certificate in Quality Management.

Unit assessment is held twice a year in January and June.

Exams can be arranged through RRC to sit at the CQI’s London exam centre or alternative centres. Arrangements can be made directly with the CQI.