RRC Customer Services
Overseeing all areas of Customer Services. Ensurig that at RRC we not only meet, but beat the expectations of all our customers - from your initial enquiry through to the successful completion of your course.
Head of Customer Services - Kevin
RRC Customer Advisory Team
Making sure our customers choose the right course for them is the essential starting point for their success. Our Customer Advisory Team provide friendly, honest, detailed advice, guidance and support for all of those contacting RRC, advising on their choice of course and the learning methods most suitable for them. The team ensure all enquiries are responded to as quickly as possible and all orders are processed on the day they are received.
Team Leader – Charlene
Customer Advisors – Maryam, Nathan & Jody
RRC Customer Care Team
Looking after our customers is really important to ensure they get the best out of their studies with RRC. Our Customer Care Team manages over 100 classroom courses a year and hundreds of customers at any one time. They respond to all customer requests and queries, manage classroom courses at multiple venues, visit venues, and print and despatch materials. Their aim is to help our students successfully complete their studies and enjoy their experience with RRC.
Customer Care Advisors – Sheena, Tom & Karen
RRC Examinations Team
Our Examinations team deal with up to 10 sets of exams every month, arranging exam sittings for over 2,000 people every year and managing over 190 exam centres throughout the world. It is essential that the complex processes are followed so that everybody ends up sitting the right exam in the right place on the right day. The team liaise with students, exam centres, British Councils and awarding bodies to ensure our students can be confident their exams are all arranged for them, and can then concentrate on doing well.
Team Leader – Mel
Examinations Officers - Karen, Marlene & Yana
RRC Corporate Client Relations
Our Corporate Client Relations team look after the specific needs of our Corporate clients. They manage key client expectations ensuring everything comes together faultlessly.
Corporate Business Development Manager – Gareth
Business Development Manager (Scotland) - Catherine
RRC International Development
Managing and supporting RRC’s International Offices and Partners, ensuring effective knowledge share and consistency of customer services throughout RRC’s offices
International Management Team – Gary & Hasan
International Operations Coordinator – Charlene
RRC Course Management & Development
Maintaining the quality and effectiveness of our tutors and courses is key to our students’ success.
RRC Course Management
Our Course Management team looks after the RRC tutor team, ensuring the tutors are approved by the relevant awarding bodies, understand the high standards we expect of them, and are in the right place at the right time.
Course Management Administrator – April
RRC Course Development Team
This team is tasked with maintaining around 135 distinct courses, 45 separate sets of course materials (in 6 different languages), 2 Law Guides and more than 50 revision and reference publications. All materials then need to be reviewed and updated every 3-6 months. They also develop newsletters and technical updates, as well as developing all of our new courses and student resources.
Team Leader - Rachel
Project Coordinator – Giuliana
Course Developers – Charmian, Joanna and Terri
Marketing & IT
Our marketing and IT team ensure our customers have clear information on our products and services. They maintain the many brochures and online references to RRC’s courses and organise attendance at exhibitions and conferences throughout the world. They also maintain and develop the crucial internal systems that manage all our training activities, websites and e-learning systems. It is essential that they make sure the IT works and assist others within the organisation improve their skills.
Marketing & IT Team – Richard, Michael, Emma, Gary, Andrew
Along with the book-keeping, reporting and legal compliance, they support all RRC teams to ensure we deliver good value to our customers and shareholders.
Finance Team – Andrew and Elizabeth