Customer Service Team

RRC have a dedicated team of Customer Advisers to help our students throughout their studies, from enrolment right the way through to completion. We constantly review all of our procedures to ensure that the quality of service we offer to our customers is second to none. They are available to advise on all the administrative details relating to our programmes, from helping you plan your timetable to advice on organising your exams.

The RRC Customer Service team:

Kayley - Customer Services Manager
Kayley is responsible for the overall management of the Customer Service function, ensuring the long-term success of the department.

"Customer service is what differentiates RRC from other providers. We provide a wealth of services to ensure that your time with us is as successful as possible and my team is always available to help, whatever your query."

Emma - Customer Services Supervisor
Emma is responsible for overseeing the activities of the team, as well as taking specific responsibility for ensuring the smooth administration of all exams and assessments.

"It is important that our students know that there is always a friendly voice at the end of the phone. Our courses are state of the art but that does not mean that we have forgotten the importance of traditional customer service."

Jo - Course Management
Jo is responsible for arranging all of our block release courses, ensuring that everything comes together to provide you with a professional and enjoyable experience.

"An RRC course requires the bringing together of many different factors - an experienced tutor, great venue and excellent resources to name but a few. I'm here to ensure that this is in place for every single course we run."

Gosia - Course Management Co-ordinator
Gosia joined RRC in 2007 and is responsible for ensuring the efficient co-ordination of all tutor activities.

"We are renowned for having the best tutors in the business and it is my role to manage this wealth of experience and knowledge to best effect. Many of our tutors are experienced examiners, as well as having enormous experience in the 'real' world and it is this combination that makes them such a strong resource."

Theresa - Customer Service Adviser
Theresa is one of our core Customer Service Advisers who is available to answer any queries you may have on the day-to-day administration of your course.

"Studying can be a daunting experience, particularly if it is at a distance. But we are on hand to lead you through the process step by step so you needn't be on your own."

Course Advisory Team

We also have a team of Course Advisers who are available to answer any questions you have on any of our courses. Whether you are unsure if a course is right for you, or have specific questions on the content of a course, they are here to help.

So contact the team by phone or e-mail. Click here for details

The RRC Course Advisory Team:

Toby - Customer Relationship Executive
Toby is primarily responsible for managing the relationship with our customers from the first time they enquire with us to the day they successfully complete their course.

"Customers are at the core of our business whether they are individuals looking to improve their skills and knowledge or organisations looking to make the most of the company-wide benefits that training can bring. We work hard to ensure that we meet the needs of all of our customers - however diverse."

Christian - Customer Relationship Executive
Christian joined RRC in 2007 and is primarily responsible for managing the relationship with our customers from the first time they enquire with us to the day they successfully complete their course.

"Building relationships is what my role is all about. It is important to us that we keep in touch with our customers so that we can ensure that our products and services remain as relevant and as useful as possible."